We are convinced that our relationships with clients are entirely defined by our service philosophy, and the results of this are reflected in our sales — sooner or later. Within our own company, the relationship with other departments that interact with ours is also influenced by this same attitude of service and commitment to quality in our performance and processes. Most importantly, not all of our team members are familiar with the concepts of quality or internal and external clients. This presents us with an opportunity for improvement — one that can simplify processes, speed up procedures, and ultimately enhance relationships between departments, and even more so, with our clients.

Content

• Service Definition
• Internal and Extrenal Clients including stakeholders
• Value Chain: How to identify needs, pains, jobs to be done and stablishing commitments and client - supplier relations.
• CLOSER to the clients, users, markets
• Enterprise Philosophy: Actions Congruency
• Cooperation vs Competition the new models of coopetition
• Total Quality
• Measurement of Quality in Service: attitud and more to sale
• Self evaluation (Commitment to transformation and continuous improvement)